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Double Glazing - A Consumer Guide
Double glazing is an excellent way in which you can help towards reducing your home heating bills, however, it is also a rather expensive home improvement. Although the job is not complex, you will invariably employ the services of a double glazing firm to carry out the work for you.
Due to the high value product on offer, there is a great deal of competition amongst firms to gain your business and the industry has a somewhat murky reputation. This guide will attempt to clarify the double glazing buying process for consumers and what you should do if the job is not performed to your satisfaction.
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Double Glazing Quotes
Buying double glazing can be a costly business and there are large numbers of market savvy double glazing companies out there that will be more than happy to take your business. For this reason it is absolutely essential that you obtain quotes from at least four companies - the more the better, although it is important to note that double glazing companies are notorious in their telemarketing efforts so it would be wise to explicitly request that your details are not held in their database for marketing if you are simply requesting a quote.
It should be possible for you to see a range of double glazed windows in the company showroom or via their website. The advantage of using the Internet is that you can browse the range at your convenience and get a realistic impression of the prices you would need to pay in a non-pressurised environment. Once you have an idea of price and your specifications it would be beneficial to visit the showrooms and speak to a sales representative who will be able to quote you a price and offer you any available deals.
Upon short listing a handful of double glazing firms you should take into account the following questions:
- Can I pick from the full range of products on offer or am I dictated towards choosing a particular style by an offer?
- Can the company provide a list of satisfied customers in the area?
- Would it be possible for an official trade organisation (see contacts section) to recommend double glazing companies in my area?
- Do the windows carry a standard such as a BSI number?
- Does a Code of Practice cover the installers?
If the firm can satisfactorily cover the above questions you may want to request them to provide you with a quotation. You should stipulate that you require a firm quotation, not an estimate and you should not be coerced into signing any contract immediately.
Double Glazing Contract
It is essential that you receive a contract for double glazing work and that you are familiar with all the terms of the contract prior to signing because once the contract is signed it will be deemed as legally binding.
Areas that your contract should cover are as follows:
- The price along with the fees for any additional work. Ensure that the figure is quoted with VAT included and that the terms of payment are explicitly laid out.
- A full description of the work to be carried out and what you will be getting for the price (make sure that any offers are included).
- What date will the installation start and when will the work be completed in full.
- What materials are going to be used as part of the installation and the order in which the work will proceed?
- Any extras that are included in your service.
Double Glazing Payments (include deposits)
There are usually a number of payment options available for double glazing and it would be wise to check with your preferred suppliers as to what form of payment they will accept. Typical forms of payment consist of finance deals, which mean that you won't begin payments until a certain pre-determined date; some companies may even offer interest free payments.
It is vitally important that any finance deal is checked out thoroughly in terms of when you are expected to pay, what the interest rate will be, what the late payment fees will be, etc. Another popular option is to pay in stages. This involves paying for work as and when it has been done. This can be a safer option in case your double glazing company were to go out of business.
It is important to note that you do not have to pay for work that has been done that you have not asked for, therefore, to back this claim up it is essential that you retain all invoices and contracts.
If you find an option that you are happy with and you are in a position to accept a quote, the double glazing company will likely ask you to pay a deposit.
The deposit will usually be in the 20-30% range of the full price of the work to be carried out, although if possible, try not to pay any deposit at all because if the company was to go out of business without any work having taken place, you may have difficulty getting the deposit back. For this reason it is wise to pay for work on a credit card if possible.
The reason for this is that it is easier to request a refund from your credit card issuer for services not rendered than it would be as a private individual to claim the money back from the liquidators if the company had gone bankrupt.
Double Glazing Legal (guarantees, read before signing)
Under the Supply of Goods and Services Act 1982, you as a consumer of goods and services are provided with certain rights. If your installation is not completed to a reasonable standard using the care and skill of an experienced company then the Act should be able to help you.
If you do encounter problems and your double glazers have not fixed them after your request to do so, you would be entitled to bill the firm the reasonable cost of having the work done elsewhere.
It is advised that you should not sign a completion note or a note stipulating your satisfaction with the job as this could harm your case if you sought to gain damages.
Some companies will offer a guarantee on their work, which although it may look favourable, it would be worth obtaining additional insurance.
As is the case with any legal document be it a service contract or insurance, it is absolutely essential that you read all the small print and understand what you are signing prior to signing it because once it has been signed, it will be a legally binding document.
In some cases you may be able to cancel an executed contract provided that this has been done within 7 days of having signed the contract and the contract includes a customer cancellation option. If this is the case, you should put your cancellation request in writing to the company, keep copies of all documents and send the letter by courier to ensure that the company receives the request within the 7 day period.
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Customer Services
If you need further advice or assistance on finding Double Glazing Costs or to compare costs for UPVC Double Glazed installation you can check out our DoubleGlazing FAQ’s section. Alternatively,get in touch with our Customers Services Desk Monday to Friday 8am - 8pm.
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